SALESFORCE HEALTH-CLOUD-ACCREDITED-PROFESSIONAL EXAMS, RELIABLE HEALTH-CLOUD-ACCREDITED-PROFESSIONAL PRACTICE MATERIALS

Salesforce Health-Cloud-Accredited-Professional Exams, Reliable Health-Cloud-Accredited-Professional Practice Materials

Salesforce Health-Cloud-Accredited-Professional Exams, Reliable Health-Cloud-Accredited-Professional Practice Materials

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Salesforce Health Cloud Accredited Professional Sample Questions (Q81-Q86):

NEW QUESTION # 81
A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information.
Which group of people should a consultant work with to identify pain points and define project requirements?

  • A. (Persona) Contact Center agent (Stakeholder) Tableau developer (Stakeholder) MuleSoft developer
  • B. (Persona) Contact Center agent
    (Stakeholder) Salesforce administrator (Stakeholder) Integration architect
  • C. (Persona) Care coordinator
    (Stakeholder) Salesforce administrator (Stakeholder) Tableau developer
  • D. (Persona) General physician
    (Stakeholder) Salesforce administrator (Stakeholder) Marketing Cloud administrator

Answer: B

Explanation:
For implementing a Contact Center leveraging Health Cloud, identifying pain points and defining project requirements involves collaborating with:
* Contact Center Agent (Persona):
* Frontline staff who interact directly with patients.
* Provide insights into the day-to-day challenges in appointment scheduling, billing inquiries, and plan updates.
* Salesforce Administrator (Stakeholder):
* Responsible for configuring Health Cloud and implementing workflows to address identified pain points.
* Integration Architect (Stakeholder):
* Ensures smooth integration between Health Cloud and external systems like billing platforms or insurance providers.
Why Other Options Are Incorrect:
* A: Care coordinators are not directly involved in patient-initiated contact center interactions. Tableau developers focus on reporting, not operational processes.
* C: MuleSoft developers are not primary stakeholders for contact center operations.
* D: General physicians and Marketing Cloud administrators do not contribute directly to Contact Center workflows.
References:
Health Cloud Contact Center Overview
Integration Architecture Guide


NEW QUESTION # 82
Care managers at Bloomington Caregivers call patients after they are discharged from a hospital to ask a series of questions, which the care manager enters Into Health Cloud, The patient Is then automatically assigned a personalized care plan based on the answers they provided.
Which two capabilities should a consultant leverage together to fulfill this requirement?
Choose 2 answers

  • A. Salesforce Surveys
  • B. Care Programs
  • C. Integrated Care Management
  • D. Discovery Framework

Answer: A,C

Explanation:
To fulfill the requirement of assigning a personalized care plan based on responses from a questionnaire, the following capabilities should be leveraged:
Salesforce Surveys (C):
Facilitates the creation of custom questionnaires.
Enables care managers to record patient responses directly within Salesforce.
Integrated Care Management (B):
Uses care plans to define problems, goals, and interventions.
Automatically assigns personalized care plans based on survey responses via automation (e.g., Flows or OmniScripts).
How These Work Together:
Step 1: Care managers use Salesforce Surveys to record patient responses post-discharge.
Step 2: A configured automation (e.g., Flow) processes these responses and assigns the appropriate care plan using Integrated Care Management.
Why Other Options Are Incorrect:
A . Care Programs: Focuses on managing care program enrollments, not care plan automation.
D . Discovery Framework: Helps manage patient needs and goals but does not handle surveys or care plan assignments.
Reference:
Salesforce Surveys Overview
Integrated Care Management Overview


NEW QUESTION # 83
Bloomington Caregivers is implementing Health Cloud to streamline the process to register patients to care programs while capturing their consent. The company plans to leverage out-of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?

  • A. Enrollment Consent OmniScript
  • B. program Enrollment Flow
  • C. Care Plan Enrollment Flow
  • D. Program Eligibility OmniScript

Answer: B

Explanation:
The Program Enrollment Flow is an out-of-the-box feature in Salesforce Health Cloud that streamlines patient registration for care programs while capturing their consent. This flow ensures an efficient and compliant process for onboarding patients into care programs.
Key Features of Program Enrollment Flow:
* Consent Capture: Collects and records patient consent as part of the enrollment process.
* Eligibility Verification: Integrates eligibility checks to ensure patients meet program requirements.
* Streamlined Enrollment: Guides care coordinators through the steps to enroll patients into programs, ensuring consistency.
Why Other Options Are Incorrect:
* B. Program Eligibility OmniScript: Focuses on determining program eligibility, not full enrollment with consent capture.
* C. Care Plan Enrollment Flow: This flow relates to care plan assignments, not program registration.
* D. Enrollment Consent OmniScript: This is not a standard Health Cloud feature; consent capture is integrated into the Program Enrollment Flow.
References:
Program Enrollment in Health Cloud


NEW QUESTION # 84
When bringing in the Business identifier for patient record from external system like EHRs, which entity is most suitable to hold that information in Health cloud?

  • A. Account
  • B. Sourcesytem identifier
  • C. Contacts
  • D. Identifier

Answer: D


NEW QUESTION # 85
Which underlying object helps with sales compliance with sales agreements?

  • A. Orders
  • B. Opportunities
  • C. Contacts
  • D. Forecasts

Answer: A

Explanation:
Reference and details below.


NEW QUESTION # 86
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